Cookie Policy

GDPR Compliance Checklist

Privacy Policy

Returns & Refunds Policy

This checklist is designed to help Purple Sphere Ltd ensure compliance with the General Data Protection Regulation (GDPR) when handling personal data.

1. DATA MAPPING
- Identify what personal data you collect (e.g., names, emails, addresses).
- Document where data is stored and who has access.

2. PRIVACY POLICY
- Ensure a clear, accessible Privacy Policy is published on your website.
- Inform users why data is collected, how it's used, and their rights.

3. CONSENT MANAGEMENT
- Use clear opt-in methods for newsletters, marketing, or data collection.
- Record when and how consent was given.
- Provide easy ways for users to withdraw consent.

4. DATA SUBJECT RIGHTS
Implement processes to handle:
- Data access requests
- Correction of inaccurate data
- Deletion requests ("Right to be Forgotten")
- Data portability requests

5. SECURITY MEASURES
- Use appropriate technical measures (e.g., encryption, strong passwords).
- Restrict access to personal data to authorized personnel only.

6. THIRD-PARTY PROCESSORS
- Ensure contracts with third-party services (e.g., email platforms, hosting) include GDPR compliance clauses.
- Only work with GDPR-compliant providers.

7. DATA BREACH PROCEDURE
- Establish a procedure for detecting, reporting, and investigating data breaches.
- Notify the ICO within 72 hours if a breach occurs.

8. COOKIES & TRACKING
- Implement a cookie consent banner before setting non-essential cookies.
- Allow users to manage their cookie preferences.

9. RECORD KEEPING
- Maintain records of data processing activities.

10. TRAINING & AWARENESS
- Ensure anyone handling data understands GDPR responsibilities.

11. APPOINT A DATA PROTECTION CONTACT
- Designate a person responsible for data protection matters (not necessarily a formal DPO).

12. REVIEW & UPDATE
- Regularly review policies, procedures, and data protection practices.

This Privacy Policy explains how Purple Sphere Ltd ("we", "us", "our") handles personal data.

1. INTRODUCTION
At present, we do not collect, store, or process any personal data via our website (www.purplesphere.co.uk). This Policy is provided in preparation for any future data collection.

2. DATA COLLECTION
Should we begin collecting personal data, we will clearly inform users at the point of collection. Data may include, but is not limited to, names, email addresses, phone numbers, and any information provided through contact forms or newsletter sign-ups.

3. USE OF PERSONAL DATA
Any personal data collected will be used for the following purposes:
- To respond to inquiries or provide requested services
- To send updates, newsletters, or marketing communications (with consent)
- To improve our services and website functionality

4. DATA SHARING
We will not sell, trade, or rent personal data to third parties. Data may be shared with trusted service providers who assist in operating our business, so long as those parties agree to keep this information confidential.

5. DATA SECURITY
We are committed to ensuring that personal data is secure. Appropriate technical and organizational measures will be implemented to protect against unauthorized access or disclosure.

6. DATA RETENTION
Personal data will only be retained for as long as necessary to fulfill the purposes for which it was collected, including legal or reporting requirements.

7. YOUR RIGHTS
Individuals will have the right to:
- Access their personal data
- Request correction of inaccurate data
- Request deletion of data
- Object to processing or request restriction
- Withdraw consent at any time (where applicable)

8. COOKIES
If cookies are used on our website in the future, a separate Cookie Policy will be provided.

9. THIRD-PARTY LINKS
Our website may contain links to external sites. We are not responsible for the privacy practices of such sites.

10. CHANGES TO THIS POLICY
We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with the "Last Updated" date.

11. CONTACT US
For any questions regarding this Privacy Policy or your personal data, please contact us at: Email: admin@purplesphere.co.uk

Thank you for shopping with Purple Sphere Ltd. We want you to be happy with your purchase. If you're not satisfied, we're here to help.

1. RETURNS
You have **30 calendar days** from the date you receive your item to request a return.
To be eligible for a refund:
- The item must be unused and in the same condition that you received it; **OR**
- If the item is damaged or defective upon arrival, proof (e.g., photos) will be required.
Return shipping costs are the responsibility of the customer.

2. REFUNDS
Once we receive your item, we will inspect it and notify you of the status of your refund.
If approved, a refund will be processed to your original method of payment for the cost of the item. Shipping costs are non-refundable.

3. EXCEPTIONS
- Digital products and downloads are **non-refundable**.
- Items marked as non-returnable on the product page cannot be returned.

4. HOW TO RETURN AN ITEM
To initiate a return, please contact us at admin@purplesphere.co.uk with your order number and details.

5. CONTACT US
If you have any questions about our Returns & Refunds Policy, contact us at:
Email: admin@purplesphere.co.uk

Purple Sphere Ltd - Terms and Conditions

1. INTRODUCTION
These Terms and Conditions ("Terms") govern the sale of products and provision of services by Purple Sphere Ltd, a company registered in [Jurisdiction], with registered office at 1 Sander Close, Stotfold, SG5 4SZ, company number 16322107 ("we", "us", "our").

By purchasing products or engaging our services, you (the "Client") agree to be bound by these Terms.

2. PRODUCTS – SALES, RETURNS & REFUNDS
2.1 Returns & Refunds
Clients may return physical products within 30 days of receipt for a refund of the item cost (excluding postage). Returns must be:
- Unused and in original condition; or
- Proven to be damaged or defective prior to arrival.
Return shipping costs are the responsibility of the Client.

2.2 Warranties
No warranties are provided unless explicitly stated on the specific product listing. Digital content is provided "as is" without warranties and is non-refundable.

3. CONSULTING & DESIGN SERVICES
3.1 Quotations
All quotations are valid for 30 days from the date of issue. A deposit may be required, typically covering material costs, to be agreed upon per project.

3.2 Payment Terms
Invoices are payable within 30 days of issue. Late payments will result in suspension of work at the start of the following month. If payment remains outstanding after 90 days, we reserve the right to pursue claims for recovery.

3.3 Client Responsibilities
Clients must provide necessary information and approvals in a timely manner. We will communicate any delays and their impact, and Clients accept responsibility for delays caused by insufficient or late information.

3.4 Intellectual Property (IP)
- All IP related to products sold remains the property of Purple Sphere Ltd.
- For consulting services, IP developed is transferred to the Client upon full and final payment, as outlined in the project quotation. All design documentation will be provided upon settlement.

3.5 Liability
We accept no liability for indirect, consequential, or incidental damages arising from the use of our products or services. The Client is solely responsible for the application and use of deliverables.

4. GENERAL TERMS
4.1 Territory
We operate and sell worldwide.

4.2 Governing Law
These Terms are governed by the laws of England and Wales.

4.3 Confidentiality
Both parties agree to maintain the confidentiality of any proprietary or sensitive information exchanged. This obligation survives termination of any agreement.

4.4 Force Majeure
We are not liable for delays or failure to perform due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, or acts of government.

4.5 Dispute Resolution
In the event of a dispute, both parties agree to attempt resolution through good faith negotiations before pursuing legal action.

5. WEBSITE TERMS OF USE
5.1 Intellectual Property
All content on our website ([Website URL]) is the property of Purple Sphere Ltd unless otherwise stated. Unauthorized use, reproduction, or distribution is prohibited.

5.2 Acceptable Use
Users must not misuse the website, engage in unlawful activities, or attempt to gain unauthorized access to any part of the site.

5.3 Data Protection
We do not collect personal data via our website. For any future data collection, a separate Privacy Policy will apply.

6. AMENDMENTS
We reserve the right to update these Terms at any time. Updated versions will be posted on our website with the "Last Updated" date.

For any questions regarding these Terms, please contact us at:
Email: Paul.Clarke@PurpleSphere.co.uk